How it works

OutageWave shows when a service is having problems based on something simple: reports from people trying to use the service at that moment. When many people report the same thing at the same time, it is a strong sign of an outage.

Where the data comes from

On each service page, anyone can report a problem by choosing what is not working (app, login, payments, internet…). Reports are added up in 15-minute intervals and shown on the 24-hour chart.

How the status is calculated

We compare the last hour of reports with the service's own normal volume over the previous 24 hours. Very popular services naturally receive more reports, so each one is compared with itself — not with others.

• Possible problems: reports in the last hour well above normal (about 2×).
• Problems: reports in the last hour far above normal (3× or more).

There is also a minimum number of reports to avoid false alarms on low-traffic services.

Abuse protection

Each person can report the same service once every few minutes. Repeated or automated reports are blocked.

Limitations

A rise in reports indicates that many people are having trouble, but does not confirm the cause. OutageWave is not affiliated with the companies listed and does not replace their official support channels.